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Basically I have had about 40 new reviews for my app in the last week. These new reviews have been showing up, however the review count has remained the same and it has not budged. I have refreshed the browser on the PC, tried different machines, and checked on App World, but it's still the same number. My position has to be a lot higher in the charts but it's not due to that number staying the same. Any ideas?
Im guessing you mean top paid lists? I think they are updatedd daily with some movments during the day. (I was on the top paid list momentarily for a few days). For the app world reviews they seem to be instant when they are published but app world uses some random mechanism to show different reviews at different times.
Yeah the paid/free lists based on popularity. The reviews appear randomly on the device, this is a good thing, since the users won't immediately see a zero star review from an angry user.
My question is to do with the review count. My review count displays as "69 reviews". On my vendor portal I have 110+ reviews. Why is this number not changed, even though the newer reviews are being displayed?
My review count has stayed the same consistently for the last few days, even though the number of reviews have doubled. If I click on the app reviews from the App World website, it displays 99 reviews, but the counter when searching for my app still only shows 69 reviews. Bug? Someone from RIM please help!
It takes a long time. If you are doing it on the website, try logging in at the top right and looking at it again. You will most likely find that it shows more up to date results. Basically, app world is just slowwwwwwww to update.
This definitely had an effect on a new app I made, however one of my apps has been stuck on that same count for a week. It's not updating at all! The counter is the same.
I just emailed RIM dev support, and got an automatic response along the lines of "Our support options have changed. In order to receive support please read through the support options outlined below."
Does this mean somebody will still read and respond to the support issue raised?
