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Developer
Posts: 304
Registered: ‎08-01-2008
My Device: Not Specified

Re: How often are app charts updated? Review count staying the same

On web, a simple way to bypass the caching is by appending some random text to query like &a=2323

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800
My Carrier: O2

Re: How often are app charts updated? Review count staying the same

This isn't a caching issue. I've tried this on different machines/BBs with cleared cache, etc. The issue is that my review count has stayed the same for some reason and has not updated at all in a week. My other apps do not have this problem.
Developer
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900
My Carrier: Rogers

Re: How often are app charts updated? Review count staying the same

 

meanman wrote:
This isn't a caching issue. I've tried this on different machines/BBs with cleared cache, etc. The issue is that my review count has stayed the same for some reason and has not updated at all in a week. My other apps do not have this problem.

I helped the dev check this out via my BB. This seems to be an app world issue. If someone from RIM could look at it for this dev that'd be great!


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
BlackBerry Development Advisor
Posts: 310
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: How often are app charts updated? Review count staying the same

Hi meanman,

 

What's the application name?  I'm curious to compare a few different locations on my end to see what the actual result for '# of reviews' should be.

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800
My Carrier: O2

Re: How often are app charts updated? Review count staying the same

@Ryan - I've pm'd my app name.

 

I got a reply from help at blackberry.com support today:

Hello,

Denied reviews do not count towards the total number of reviews you see on App World.

-App World Team

 

I don't understand why they don't look in to it properly. Here are some stats for you:

- Review count on app world client: 69 (not budged in a week)

- Review count on vendor portal: 135

- No. of denied reviews: probably a handful at most

 

Thanks

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800
My Carrier: O2

Re: How often are app charts updated? Review count staying the same

Update: Ryan from the BlackBerry App World team has confirmed this issue and is investigating it.

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800
My Carrier: O2

Re: How often are app charts updated? Review count staying the same

Update: This has now been fixed! Big thanks to Ryan @ BlackBerry for following this up.