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BlackBerry® World™ Development

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Contributor
varunagp1988
Posts: 42
Registered: ‎11-11-2013
My Device: Black berry Play book

How to reply to user comments on - Blackberry World

Hello guys,

 

 I have few apps running on Blackberry World, i have comments from users for my app, but how can i reply to those comments  ?

Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: How to reply to user comments on - Blackberry World

You are not able to communicate with reviewers.

 

This is a common request by developers but despite lots of discussion is still not a feature of the vendor portal.

 

The only options open to you are to deny the review if you think it is untrue (via vendor portal).

Or if it is concern over support then make sure your support channels are clearly advertised on BBW and within your app.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
Regular Contributor
testworks
Posts: 76
Registered: ‎04-19-2011
My Device: Bold 9700

Re: How to reply to user comments on - Blackberry World

Developer
madmaskd
Posts: 137
Registered: ‎07-24-2012
My Device: Blackberry Z10 LE, Q10 And PlayBook

Re: How to reply to user comments on - Blackberry World

In app descriptions mention that the only way to get support is (your support email id) that might solve your problem but their is no way to reply in reviews...

Hit Like if you find my post Use Full Thank You...