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BlackBerry® World™ Development

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PlayDev
Posts: 82
Registered: ‎05-23-2011
My Carrier: Developer
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How to respond to customer? (double billed?)

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‎05-23-2011 01:50 PM

So, customer emails me and tells me he might have been charged twice for an app.

 

How do I find out this info? And if we do not have access to this info, what should I tell the customer to do?

 

Thanks for the help.

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QuiteSimple
Posts: 1,327
Registered: ‎11-06-2009
My Carrier: WiFi

Re: How to respond to customer? (double billed?)

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‎05-23-2011 04:26 PM

Just tell him to contact

appworldbilling@rim.com

They handle all kind of financial issues like refunds, orders etc.


"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
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