03-16-2012 07:29 PM
App updates are getting approved fairly quickly these days, but does it have to take so much longer for the associated meta data to be applied? That would seem like the easier thing to approve.
03-17-2012 12:40 PM
03-20-2012 08:40 AM
03-30-2012 01:57 PM
04-04-2012 04:03 AM
My oldest change request ticket is from 30. March
I'd suggest to use the Vendor support form to resolve your issue, it does miracles sometimes
04-13-2012 04:46 AM - edited 04-13-2012 04:59 AM
I can confirm I released a new version on Tuesday, it got approved on Wednesday but the metadata is still outstanding. The metadata is essential to the new build, new screenshots, new description of improvements, even a new name!
This is bad for business, if RIM are paying attention to devs this is one of those areas they need to sort out. I don't think metadata should be policed so much. For example what if a special holiday comes up during the year and a vendor wants to put a promotional price up to get more sales? (edit: prices are easily updateable, but promotional descriptions may take longer)
The icon and featured image I uploaded got rejected automatically for some reason the first - anybody else get that? Also the first time around the portal didn't save my new gfx/screenshots so I had to upload them again.
Thanks for the heads up QuiteSimple, I have used to the support form to contact them.
07-17-2012 12:29 AM - edited 07-17-2012 12:29 AM
I agree, changes to the product description and screenshots should be instant. I can understand product name changes being reviewed, and perhaps the product descriptions should be reviewed after but a few days is a long time to wait for something as simple as a feature set change or updated pictures. I'm losing a lot of sales because when I delete my old screenshots and added new ones, the old ones are DELETED NOW and the new ones need approval - thats a terrible system.
07-17-2012 08:37 AM
07-17-2012 08:41 AM
Or how about just trusting devs and letting everything through by default and allowing the community of users to report issues? All the developers who have signed up as a vendor have provided some company info and should be considered to act "in good faith". If a dev gets reported for an image or description RIM should investigate first and then take the deal with it properly. Taking an app down can hurt sales drastically, so the investigation part is important.