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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900
Accepted Solution

New version is not available to download

Hi ,

The new app update has been approved (1.2.1) and available in the app world when I browse on my computer. But on the phone still showing version 1.2 . Completely uninstalled and reinstalled. Still it is not the latest 1.2.1 version.

 

Regards,

Janaka

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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900

Re: New version is not available to download

for some reason all the replies has been deleted. Would you please repost the last reply please. 

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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900

Re: New version is not available to download

Would someone answer for this question please. Or how can I contact Blackberry Customer Support. All the emails I sent to them has been ignored. 

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: New version is not available to download

Hi lakmalvbj,

 

Can you provide me with the AppID, Device Model, Device OS you are running?

 

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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900

Re: New version is not available to download

Blackberry 8900,

V 5.0.0.681

 

App Id -118625

The correct version should be 1.2.1

Thank you

 

Regards,

Janaka

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: New version is not available to download

Perfect, thanks.

 

Looks like you selected the Bundle Language to be "English (en)", which means any device not running that exact language code will not see version 1.2.1 - instead they'll see 1.2.

 

I've put 1.2.1 back into Draft so you can go in, change the Bundle language to 'All Languages' and re-submit.  

 

Let me know once you re-submit; I'll verify the changes and push it back onto the store.

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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900

Re: New version is not available to download

Thank you very much for your reply. Really appreciate it. I just done it and resubmitted.

 

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: New version is not available to download

Excellent, pushed it through.

 

Should show up properly now in a few hours once it has cleared cache.

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Contributor
lakmalvbj
Posts: 18
Registered: ‎10-31-2011
My Device: 8900

Re: New version is not available to download

thank you. It is working now in all the devices.

 

Regards,

Janaka

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New Developer
jmaltez
Posts: 12
Registered: ‎02-18-2013
My Device: Playbook

Re: New version is not available to download

I have a similar problem. Can you help? Thanks

 

App Id 20385746

Playbook

OS 2.1

Current app version should be 1.2.1

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