06-29-2011 06:03 AM
Personally I think the 'deny review' option is a godsend, I have had so many nonsense reviews over the past couple of weeks that it's been good to know I can get rid of these and they wont affect my rating. Here are just some actual examples, (my app is called MusicRoom - www.musicroomapp.com)
"I would like too see what this music room ! Hahaha Anyone can you give me advise or anything ?! Please" - 2 star review
"hi,I don't know how but I want to be your BBM friend." - 3 star review
"Love it" - 0 star rating given
I think the whole review system is actually not too bad, it's down to RIM as to whether they remove reviews and I think they have to be disciplined enough to not remove negative reviews if they are constructive, just because the author has asked them to.
As for the OPs issue, correct me if I'm wrong but you released some software which had a bug in it, which your users found, then they left negative reviews about it. That doesn't seem too unreasonable to me. Other users do have a right to know if an app has bugs in it, otherwise what's the point of the review system.
I do agree that the review should show which version is being reviewed (like on iTunes) so that users can make their own minds up as to whether the current version is any good.
07-06-2011 01:14 PM
07-08-2011 05:00 AM
I recently filed a request with BlackBerry asking to allow us to reply to reviews and/or ask a user to update their review for a newer release (for example if the review refers to a bug that's no longer present).
If anyone else would like to see those features in App World, you can vote for the request here:
07-12-2011 05:01 PM
With all due respect to the original poster, I'm not sure the version based reviews is a great idea - not least since the posters own app would suffer most since the latest version had bugs. Perhaps if the star rating continues to be based on historical reviews this would work.
I'm not sure I like the idea since it caters to developers that screwed up then improved, rather than developers who generally produce good quality apps but make the odd error.
What might be more appropriate is to have the app go into a pre-release stage where the vendor could download and test and then have the ability to control the precise point of release.
Also, the ability to make minor version changes without having to wait days for approval would be nice. Not sure how this might be managed logistically, but if a vendor has a decent track record why not allow minor version updates (not impacting App World display text etc) to automatically release. The apps could always be audited for legal etc after release.
In the end unless you've thousands of downloads a day a few bugs really aren't that big a deal. Just remove from sale and fix it.
I can appreciate the need for speed when you're being featured, but the real problem there is that as developers we have absolutely no control over when the app is featured. It would be nice to be given a choice of feature dates to allow the developer to take full advantage of upgrades etc.
11-07-2011 04:41 AM
Denied reviews don't affect overall stars rating ??? Because I was not aware of that, it's a good news for me ! Now I can denied all silly reviews and leave only 5 stars reviews... I can say reviews are pointless if developpers can delete bad reviews !
Please RIM, give customers a "Like" button instead of reviews. It would be better for everyone.
11-07-2011 10:34 AM