BlackBerry® World™ Development

[BBSJdev]

Garett,

When you read this please report these issues, I struggle to use Jira as the autocomplete boxes fail to do so, making it impossible to autocomplete, I have to hunt around for a similer issue and then cut and paste across.

Anyway;

 - Linebreaks are not handled on a browser

 - screenshots submitted as landscape are doubled up

 - the only way to click through to an app is through its image please do it through the app title as well 

[gbeukeboom]

JIRA is a way for external devs to track and log bugs, critical bugs are logged internally when they are found out. The forums are a great way to discuss issues but JIRA, when working, and the vendor support form are generally the ways to report bugs, isolated or wide spread. We had JIRA cleared out a few months ago and will be working to get it down to 0 again in the coming months.

Currently I have not logged this in JIRA but it has been forwarded to the correct teams that handle the Web version of BBW.

[BBSJdev]

Thanks Garett.

I think the critical words there were 'when working'.

If JIRA is a pain to use even when it does work and people are complaining it is taking months to get a response from the vendor support form, I'm still waiting for a critical one that has forced me to remove one of my apps for PlayBook from BlackBerry World (luckily its not revenue bearing).

Then it can be no surprise that bugs will go unreported.

On this one though it would have been nice to see it being fixed pro-actively as it affected all your developers.

Are there just no more people left in your marketing and quality control to spot these things?

I'll accept your posting as the answer once I see it fixed.

[gbeukeboom]

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BBSJdev wrote:

On this one though it would have been nice to see it being fixed pro-actively as it affected all your developers.

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That's definitely the ideal situation, but things get missed/bugs happen in any system. In this case it is a bit more apparent being the formatting is not respecting line breaks, so I completely understand the frustration.

I am working with the BlackBerry World folks on this issue and will keep the thread apprised with details as they become available. 

[jtegen]

Unless someone inside BB grabs the JIRA issue right away, normal developer submissions dont seem to be looked at for months. Typically it seems a clearing occurs after a release of the OS, but by then, some critical issues never get addressed. I echo the uselessness of JIRA to simply submit an issue. Too many steps. Not that BB does not have a million things on their plate, but the whole forum, vendor portal, bug database, etc., needs to be unified. It has gotten a little better, but one site is really needed.

[BBSJdev]

jtegen, why dont you submit a request for this in JIRA.

Seriously though, I have to agree, one site, one password for everything developer related.

[BBSJdev]

Come on guys, 3 weeks now, can we get a status update on this one as well?

[suhelskype]

indeed...

[gbeukeboom · Accepted solution]

Status update: It's now fixed

http://devblog.blackberry.com/2013/03/blackberry-world-431-server-update/

[mapleleafs90]

Wooot!