01-24-2012 09:46 AM
We had an inital dialog telling the user they need to get the key from App World. Haven't had many issues with it. I've come across the issue where an owner has switched devices. They just send an email once they discover their key doesn't work on their new PlayBook, and I change their PIN server side. I even set up a form online so they can do it themselves, but it's not common it needs to be done.
01-24-2012 10:22 AM
01-24-2012 03:23 PM
I think you installed the wrong app. We have 4.
While Unlock App is for both the Smartphone and PlayBook, Bridge Navigator is for the PlayBook and uses the model I described earlier.