10-22-2012 04:16 PM
I am wondering if there is a way to respond to reviews of my app, or to contact reviewers directly? There are some reviews from people who clearly need help, not sure how to help them.
10-23-2012 12:49 AM
Cant be done for privacy reasons so leave a really clear coments on how to reach you in your app description and hope for the best!
10-24-2012 10:30 AM
01-24-2013 03:55 AM
This would be a great features. Replying to review is existing on Bada platform, and is totally anonymous.
This is benefic for everybody:
- Dev can reply to review than contain question or misunderstanding of the game.
- Player are happy to be heard and have a feedback.
Just add a "reply" in the review section in vendor website.
Currently player take time to write review but never use the contact email.
01-20-2014 12:00 PM
This is overneeded but will never happen unless everyone votes in jira as what's posted here doesn't seem to matter, only the amount of votes a topic gets in the jira ticket system.
I created a ticket about being able to respond to reviews a month or so ago and it hasn't even been looked at because there's no votes...
So if you want to respond to reviews, vote and let BlackBerry know
02-08-2014 09:52 AM
You can integrate a BBM Channel about your App and support this in your app for direct line with your app users