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New Developer
AreDubya
Posts: 3
Registered: ‎01-25-2011
My Device: Not Specified

Replying to reviews

Hello,

 

I am wondering if there is a way to respond to reviews of my app, or to contact reviewers directly? There are some reviews from people who clearly need help, not sure how to help them.

 

Thanks!

 

Rick

Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900

Re: Replying to reviews

Cant be done for privacy reasons so leave a really clear coments on how to reach you in your app description and hope for the best!


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
Contributor
aaroncajes
Posts: 14
Registered: ‎10-24-2012
My Device: BlackBerry Z10 Limited Edition

Re: Replying to reviews

RIM doesn't offer this feature yet. But on the "About Me" part of my app i have left my e-mail address for my app users to respond. Just in case they need my help. :smileyhappy:
Core Member, PinoyBBDev
http://www.pinoybbdev.com
http://www.aaroncajes.com
http://www.twitter.com/aaroncajes
Contributor
Christophe78
Posts: 23
Registered: ‎01-04-2013
My Device: Playbook / BB10 dev alpha

Re: Replying to reviews

This would be a great features. Replying to review is existing on Bada platform, and is totally anonymous.

 

This is benefic for everybody:

- Dev can reply to review than contain question or misunderstanding of the game.

- Player are happy to be heard and have a feedback.

 

Just add a "reply" in the review section in vendor website.

 

Currently player take time to write review but never use the contact email.

www.dk-games.com
Developer
slashkyle
Posts: 820
Registered: ‎10-16-2012
My Device: Red Z10

Re: Replying to reviews

This is overneeded but will never happen unless everyone votes in jira as what's posted here doesn't seem to matter, only the amount of votes a topic gets in the jira ticket system.

 

I created a ticket about being able to respond to reviews a month or so ago and it hasn't even been looked at because there's no votes...

 

So if you want to respond to reviews, vote and let BlackBerry know

 

https://www.blackberry.com/jira/browse/BBTEN-2032

Developer
Zukka
Posts: 201
Registered: ‎05-08-2012
My Device: PlayBook 64 Gb and Z10 LE

Re: Replying to reviews

You can integrate a BBM Channel about your App and support this in your app for direct line with your app users

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