Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
Trusted Contributor
nzcoderguy
Posts: 161
Registered: ‎12-18-2012
My Device: n/a
My Carrier: 2 Degrees NZ

Reviews Lately.. worrying..

Okay so in the last few days - I have been checking my emails - nothing regarding rejections/approvals.

 

I only just noticed in the Vendor Portal some are saying 

Pending Review 2 Open CR(s)

 

and others are saying

Pending Review 1 Open CR(s)

 

The later (1 Open CR(s)) is showing that 1 of the Reviews has been completed with approval. but it has left the other one open, so it can't go for sale yet. and there hasn't been any email notification about the status change.

 

What gives? is this half approved? or fully approved, just pending on a review to hit the release button? or have I be subject to a broken process?

 

Getting no answers from the Twitter Support team!

 

Please help!!

+Like this post, if you find it useful/helpful!
Please use plain text.
Developer
peter9477
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Reviews Lately.. worrying..

If you click on Edit for that product, then on the Tickets tab, you might see something to help.

I suspect the two Change Requests are separate ones for the content (metadata, e.g. description) and for the release (filebundle, for testing). Mine that show 2 CRs list "Ticket Type: Content Approval Request, Release Approval Request"

I had one that showed only 1 CR for awhile, after having two. I think that was when they started testing it. My assumption is at the time, they approved the content (metadata) update as they started testing. Then it was rejected until I responded on an issue, and then the second CR showed as closed as well.

As for Twitter support, my guess is anyone expecting fast responses from the over the next few days is delusional. ;-) There's something happening Wednesday which may be taking up a bit of their time between now and then...

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Please use plain text.
Trusted Contributor
nzcoderguy
Posts: 161
Registered: ‎12-18-2012
My Device: n/a
My Carrier: 2 Degrees NZ

Re: Reviews Lately.. worrying..

[ Edited ]

It is very confusing to say the least.

 

this is what the approved one says

Created Date:Jan 14, 2013 08:34:00
Modified Date:Jan 25, 2013 00:01:40
Modified By:xxx@myemail.com
Entity Modified:RELEASE
Entity Property Modified:Release Status
Old Value:1.1 Under Review
New Value:1.1 Approved
Comments:

 

It looks like (since this was a 1st re-submit), there was 2 tickets open originally - 1 being Application Approval (did the app pass review), the other being Release to AppStore - (is this release ready for sale?)

 

this is the remaining open ticket that was created at initial submission:

 

Created Date:Jan 11, 2013 12:03:15
Modified Date:Jan 11, 2013 12:03:15
Modified By:xxx@myemail.com
Entity Modified:CONTENT
Entity Property Modified:Product Status
Old Value:Name: "KD Alcohol Search" Status: Pending Review
New Value:Up For Sale

 

Which is still open.

 

The new Ticket that was created for the fixed version was approved, but the original (2nd ticket) for app store release hasn't been yet.. 

 

Confused yet?

+Like this post, if you find it useful/helpful!
Please use plain text.
Trusted Contributor
nzcoderguy
Posts: 161
Registered: ‎12-18-2012
My Device: n/a
My Carrier: 2 Degrees NZ

Re: Reviews Lately.. worrying..

This is what I get for the initial submission:

 

IDPropertyOld ValueNew ValueUserModifiedStatus

1604447Product Status  xxx@myemail.comJan 18, 2013 14:33:07Open
1604448Release Status  xxx@myemail.comJan 18, 2013 14:33:07Open
+Like this post, if you find it useful/helpful!
Please use plain text.
Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: Reviews Lately.. worrying..

When you add a new product (app/game) you will have two Change Requests (CR) open untill the app is approved.

 

If you submit new release to an existing product you will have 1 CR.

 

If you change descriptions/grpahics etc you will have 1 CR.

 

Btw it seems that lately mails about product/release approval are not coming.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Please use plain text.
Trusted Contributor
nzcoderguy
Posts: 161
Registered: ‎12-18-2012
My Device: n/a
My Carrier: 2 Degrees NZ

Re: Reviews Lately.. worrying..

Looks like I had a flow of emails come in the last few hours
+Like this post, if you find it useful/helpful!
Please use plain text.
Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: Reviews Lately.. worrying..

Patience please :smileyhappy: BB World team is working hard, and approvals are in progress atm. And yep, product approval emails are not coming(but product is still approved and for sale).
Please use plain text.
Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Reviews Lately.. worrying..

@nzcoderguy

I have similar problems. My app was initially approved and up for sale (with release 1.0.0). Than i fix some bug and resubmit 1.0.1. It was pending review, and again i submit new version 1.0.2 with some changes. Now, my 1.0.2 is approved, but app is not up for sale, it is stil pending review with no open CR(s)!

 

 

Please use plain text.
Developer
poornamelessme
Posts: 173
Registered: ‎12-10-2012
My Device: Dev Alpha C
My Carrier: -

Re: Reviews Lately.. worrying..

@mzex

 

I would think it may be best not to submit revisions until the dust settles from the portathons. I am just quietly working on updates and holding back on submitting until everything is approved/payouts are sent -- by then, I expect the review process would be back to normal.

 

As for being approved, yet not for sale, do you mean you simply have to set it to be on sale? Just click that little button. Otherwise, no idea how an app can be approved yet there is no option to put it up for sale.

Please use plain text.
Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Reviews Lately.. worrying..

I cant put it on sale, status is "pending review", but no open CR(s). When app is in normal state i know hot to put it or remove from sale, but on that particular app, I can't do nothing, I wrote email to BBW support.

Please use plain text.