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BlackBerry® World™ Development

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New Member
Posts: 1
Registered: ‎02-08-2013
My Device: Dev Alpha

Signing Key Crisis

My hard drive died and it had my only copy of the signing keys I used to make apps for the port a thon. Some of my apps have been denied and I can't update them because the keys don't match. I don't know if I should be emailing Blackberry and if its possible to get an exemption? Or if all hope is lost and I'm screwed.

Anyone else have this problem?

Regular Contributor
Posts: 76
Registered: ‎04-19-2011
My Device: Bold 9700

Re: Signing Key Crisis

From this thread:

 

http://supportforums.blackberry.com/t5/Testing-and-Deployment/Lost-signing-keys-respond-BlackBerry-e...


MSohm wrote:

You can contact BlackBerry App World Vendor Support and ask them to reset the package ID (value tied to your code signing keys) for your application.  You can then upload a new version in the vendor portal.  Users will then be notified of the upgrade, but the upgrade will appear as a second copy of your application on their device.