12-29-2010 08:19 PM
12-30-2010 06:59 AM
I would like to break the "solve the reporting issue" into several issues we have with the reporting tool.
1) The obvious errors with reports not arriving, blocking new requests etc.
2) The CSV file is not correct: sometimes values contain commas themselves, thereby effectively adding an extra column to that row. I suggest all values be surrounded by apostrofes.
3) The encoding of the file is not correct. When an app name contains characters in the extended character set (like ©) the file contains non-readable characters.
I would like to see these issues solved next year.
Happy new year to everyone!
01-03-2011 01:05 PM
I think a web based reporting tool would be ideal. For instance, on Mobi-hand I can go in and download product sales reports instantly and see monthly sales without having to download an entire report. Month end report downloads a necessary in my opinion, so the whole process for getting these needs to be revised. Since the new "tweak" very few of my reports are ready to download in a timely fashion, if at all.
I think a web page display of sales to date for each month would eliminate a lot of reports being run just to see what our sales our doing from week to week. I don't need a spreadsheet for these, I just want to know how my account will look at the end of the month. As of right now, this is my biggest gripe.
01-03-2011 06:34 PM
And another thing I forgot to mention above, when launching new devices Theme Builder should be compatible with these devices. I get a lot emails asking for tthemes for 9780 or for the Style and a lots of themes come trough App World. So it doesn't make sense to me why give so little importance to themes when it's clear that a very important percentage of BB users like themes.
01-06-2011 03:21 AM
I couldn't agree more! Nice summary!
I hope this topic gets sticky
01-06-2011 05:17 AM
Unless I missed it there doesnt seem to be a way for the vendor to respond to the reviews or ask the end user for clarification about any problem they are facing.
I would like to see an app specific support address rather than one email address for all apps from the same vendor.
The upload process seems to have become way more complex in the new app world vendor portal.
01-06-2011 09:37 AM - edited 01-06-2011 09:39 AM
Glad that so far some devs have taken the initiative to participate, the more we are the better. Hopefully soon RIM will read it and reply.
Another idea I would like to see is the posibility to have a version of the vendor portal mobile compatible, that allow us to view reports or approve for sale, simple stuff.