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Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900
My Carrier: Rogers
Accepted Solution

Users being charged on free upgrades.

I am getting inquiries with regards to users being charged over free upgrades. Is it possible for RIM to look into this?

 

Thanks!


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
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Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Users being charged on free upgrades.

email appworldvendorsupport@blackberry.com :Yes:

If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
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BlackBerry Development Advisor
rhearty
Posts: 289
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Users being charged on free upgrades.

Hi ignites,

 

I will reach out to you directly regarding this problem.  We're investigating this issue as many Vendors appear to be affected since the PlayBook 2.1 upgrade. 

 

If possible we'll require some more information from an affected user.

 

I will try to update this thread once I have more information as well.

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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: Users being charged on free upgrades.

In-app purchases stopped working for us (on PlayBook).
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Regular Contributor
Ovogame
Posts: 53
Registered: ‎10-19-2012
My Device: Playbook, DevAlpha
My Carrier: (na)

Re: Users being charged on free upgrades.

Is this problem fix? I have made an update and the store is also asking me for the full price (for the free update). Now, I did purchase the game with a sandbox account, so it might be the reason (I thought) but now, reading that real customers are also affected is a bit scary. So, is this problem solved now?

 

thanks

 

JC

http://www.ovogame.com/bb
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Developer
Innovatology
Posts: 1,280
Registered: ‎03-03-2011
My Device: Playbook, Z10, Q10, Z30 with Files & Folders and Orbit of course
My Carrier: Vodafone

Re: Users being charged on free upgrades.

Ryan, some of our Files & Folders users have experienced this problem today and yesterday...

Files & Folders, the unified file & cloud manager for PlayBook and BB10 with SkyDrive, SugarSync, Box, Dropbox, Google Drive, Google Docs. Free 3-day trial! - Jon Webb - Innovatology - Utrecht, Netherlands
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BlackBerry Development Advisor
rhearty
Posts: 289
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Users being charged on free upgrades.

In-app purchases and being charged for Free upgrades appear at this time to be tied to the newest version of PlayBook OS that went out. 

 

Both have been identified and I believe a resolution is just around the corner for both problems. 

 

Not a good user experience, agreed but we're working on getting the fix out.

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Developer
Innovatology
Posts: 1,280
Registered: ‎03-03-2011
My Device: Playbook, Z10, Q10, Z30 with Files & Folders and Orbit of course
My Carrier: Vodafone

Re: Users being charged on free upgrades.

For others who are facing the same issue: one of our users reported that first uninstalling the old version allowed them to upgrade for free.

Files & Folders, the unified file & cloud manager for PlayBook and BB10 with SkyDrive, SugarSync, Box, Dropbox, Google Drive, Google Docs. Free 3-day trial! - Jon Webb - Innovatology - Utrecht, Netherlands
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