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BlackBerry® World™ Development

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New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Playbook

Vendor account status is disabled.

By now, I have been waiting four weeks for Vendor account approval by Blackberry App World. I only get this message: vendor account status is disabled. I have sent several messages to App World: no replies, no emails... nothing. I am trying to send a free app to the market. When can I expect to get through all this process? Any plan to improve this process for developers? Any advice?

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Vendor account status is disabled.

:smileysad:

 

Give them a call:

US:       (877) 255-2377
Canada:  (519) 888-7465

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BlackBerry Technical Advisor
Posts: 101
Registered: ‎08-16-2010
My Device: Top Secret BlackBerry 10 device

Re: Vendor account status is disabled.

You are receiving this error because your vendor account is still pending.  Please contact support here: https://www.blackberry.com/profile/?eventId=8109 and we will email you the "request for documentation" email again.  We require vendors to submit documentation before we can approve accounts.

 

Thanks,

 

Jordan

New Member
Posts: 2
Registered: ‎11-23-2012
My Device: IAM

Re: Vendor account status is disabled.

hello,

i have the same problem, can any one help me ?

Thanks,

BlackBerry Technical Advisor
Posts: 101
Registered: ‎08-16-2010
My Device: Top Secret BlackBerry 10 device

Re: Vendor account status is disabled.

Hi zspirit,

 

Did you contact us yet at: https://www.blackberry.com/profile/?eventId=8109  ?

 

Please allow 24-48 hours for us to respond.

 

-Jordan

New Member
Posts: 2
Registered: ‎11-23-2012
My Device: IAM

Re: Vendor account status is disabled.

Yes, i did and i didn't get any replay :s 

Thaknks for your replay :smileyhappy:

BlackBerry Technical Advisor
Posts: 101
Registered: ‎08-16-2010
My Device: Top Secret BlackBerry 10 device

Re: Vendor account status is disabled.

I sent you a private message.

 

-Jordan

 

Contributor
Posts: 22
Registered: ‎11-16-2012
My Device: 10 alpha device

Re: Vendor account status is disabled.

my friend submitted documentation also,he got mail saying app vendor account approved,but when he tried to login,he got the message saying account status disabled

BlackBerry Development Advisor
Posts: 309
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: Vendor account status is disabled.

Hi chskr1016,

 

If they got an email they are approved they should not be getting the 'Disabled' message if they are using the correct email address as a username.

 

Can you send me the email address they are using and the name of the Vendor account?

Contributor
Posts: 22
Registered: ‎11-16-2012
My Device: 10 alpha device

Re: Vendor account status is disabled.

you are right sir..i have done spelling mistake while registeriing,my problem got solved ..thnx