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Developer
UberschallSamsara
Posts: 1,026
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Vendor portal changes on Sat June 21

Did the vendor portal just go live today with some broken updates?

 

Just tried to log in and the username/password prompts are different (previously they prompted for a BlackBerry ID single sign-on, now they prompt for a username and password).

 

And, when I try my usual BlackBerry ID credentials I get a vague error mesasge that "something went wrong".  If I try to do a password reset with the "forgot password?" link, when I enter my email and click "send request", I get back:

 

  • Sorry! Some error occurred while resetting your password. Please try later!

To me it's looking like somebody went live with some poorly tested site changes.

 

Anyone else seeing this today?

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Developer
MauriceRice
Posts: 425
Registered: ‎03-17-2011
My Device: Developer
My Carrier: Telus

Re: Vendor portal changes on Sat June 21

I can confirm that you are not alone. 


UberschallSamsara wrote:

 

Anyone else seeing this today?


 

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New Developer
DCole
Posts: 10
Registered: ‎03-20-2013
My Device: Curve 9300, Z10
My Carrier: Digicel

Re: Vendor portal changes on Sat June 21

Ok...ok. That's what's going on. A bit inconvenient. I hope they sort it out soon.

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Contributor
BBKate
Posts: 20
Registered: ‎12-22-2012
My Device: PlayBook
My Carrier: Verizon

Re: Vendor portal changes on Sat June 21

Yes, I get "Sorry! Some technical error occured." when trying to logging into the new portal.

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Developer
MauriceRice
Posts: 425
Registered: ‎03-17-2011
My Device: Developer
My Carrier: Telus

Re: Vendor portal changes on Sat June 21

The portal is back in working order now.

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Developer
UberschallSamsara
Posts: 1,026
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Vendor portal changes on Sat June 21

[ Edited ]

Hmm.  Looks like it's broken again tonight, with the same symptoms.

 

In Chrome and Firefox, I get the same incorrect credential challenge page I noted at the start of this thread.

In IE11, I just get a non descriptive message that says "ERROR!!"

 

Link:  https://appworld.blackberry.com/isvportal

 

 

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Developer
BBSJdev
Posts: 6,098
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Vendor portal changes on Sat June 21

This is a known problem.

 

Just add the site to your Compatability View Settings.

 

In IE11 this is found in the tools menu (i.e the cog icon).


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Developer of stokLocker, Sympatico and Super Sentences.
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Developer
UberschallSamsara
Posts: 1,026
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Vendor portal changes on Sat June 21

Thanks, @BBJSdev.  That fixes the non-descript error message in IE11.  The other issue, seen in Chrome and Firefox, seems to be still persisting right now though (the normal BB ID based logon is displaced with a different credential challenge form).

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Developer
BBSJdev
Posts: 6,098
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Vendor portal changes on Sat June 21

I'm not experiencing that problem myself so can't really help, have you tried clearing the cache, certificate and form data from Chrome and see if that helps?

 

As long as you can now log in with IE it makes it less of a major problem right.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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Developer
UberschallSamsara
Posts: 1,026
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Vendor portal changes on Sat June 21

Sorry if I wasn't clear, but I can't log in with IE11, or any browser, at the moment.  This problem cropped up earlier, when I posted the thread, and was confirmed by others.  Perhaps it is regional, though.

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