03-20-2011 11:21 PM
I wonder if there a way to add a bundle for the same release after the app has been submitted for the aproval.
I failed to add a bundle for the touch screens and the only options I see on my Vendor's page is to add a new release.
03-20-2011 11:53 PM
to add a new "update" to your application, you need to use the "Add A Release" option. If you go to your Manage Applicatins page there should be a list of applications there. Click on the plus sign to add a new release. From what we hear, this will not make you lose your place in the queue. good luck!
03-21-2011 12:08 AM - edited 03-21-2011 12:45 AM
Actually I dont want to add a new release,
but to add a new Bundle for the touch screen devices like Storm and Torch
When I submitted the release 1.0 , I added one bundle only for non-touch screens.
Now I simply want to add a bundle = COD, OS version, Supported devices (Storm, Torch)
for the release 1.0 which has not been approved yet.
03-21-2011 06:21 AM
You should be able to get the help you need by emailing email@example.com. They've been pretty responsive to me when I've needed help deleting or changing releases that the admin UI doesn't provide support for.
03-21-2011 08:48 PM
the email came back saying
Thank you for contacting BlackBerry Technical Support. The email you submitted has not been delivered. Please find many alternative support options below.
Are you a BlackBerry Partner or Carrier?
If you are a BlackBerry Partner or Carrier and have a carrier code please contact your partner Support Account Manager as you incorrectly received this message.......
what I did is renamned the erroneous release as "Has to be canceled" as the app name and
resubmitted again a new one
I hope they will get the message, unless they think that someone can actually name an app as
"Has to be canceled"
these guys are unpredictable
03-21-2011 09:59 PM
03-21-2011 10:25 PM
thanks I will try that one today
They did stop the email support sometime ago, months ago I believe.
now you have to jump thru the loops to get it,
I have no idea why, but it's certainly discouraging to say the least.
I also have a draft release that I saved in my vendor account , it has not been submitted and wll not be.
Now, I cannot even delete it, thats weird that there is no such functionality.
I kinda sorta may understand why once submitted it cannot be changed, but why a draft cannot be deleted ??... beats me, it's even called a DRAFT