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Trusted Contributor
Posts: 224
Registered: ‎08-11-2010
My Device: Not Specified
Accepted Solution

can you download older reports form Digital River ?

Can somebody download older reports form Digital River ?

 

At the moment I see only the last two reports:

 

2010 RIM prod-2511 AllSites_AllLocales September
2010 RIM prod-2511 AllSites_AllLocales August

 

and we need the older reports in order to do some detailed analysis of reported purchases vs real purchase registered in our backend (via real-time HTTP POSTs)

Developer
Posts: 1,533
Registered: ‎07-14-2008
My Device: Z10

Re: can you download older reports form Digital River ?

you can download from appworld.  it details every sale.  you can then compare appworld sales and digital river reports

Trusted Contributor
Posts: 224
Registered: ‎08-11-2010
My Device: Not Specified

Re: can you download older reports form Digital River ?

> and digital river reports

 

The problem is that I can download Digital River reports only for last two months (August and September). I do not see any option to download older reports.

Developer
Posts: 1,533
Registered: ‎07-14-2008
My Device: Z10

Re: can you download older reports form Digital River ?

this is getting weird. I logged into digital river and i have no reports in the ePen dropdown screen.

 

anyone having this problem?

Trusted Contributor
Posts: 224
Registered: ‎08-11-2010
My Device: Not Specified

Re: can you download older reports form Digital River ?

Update - I have sent an e-mail to accountspayable [at] digitalriver.com and within 2-3 days they restored the missing reports.

 

Issue closed

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800

Re: can you download older reports form Digital River ?

Sorry but how do you login to digital river? i.e. where is the link? As I cannot seem to find any past email that tells me how to login to my digital river vendor account? Or is this the same as the vendor portal?

Thanks

Trusted Contributor
Posts: 224
Registered: ‎08-11-2010
My Device: Not Specified

Re: can you download older reports form Digital River ?

Logon URL is

 

https://gc.digitalriver.com/gc/ent/login.do

 

User name looks like:

 

RIM_prod_xxxxxxxx

 

You should have received your logon credentials when you became vendor at App World

Regular Contributor
Posts: 61
Registered: ‎08-25-2010
My Device: Torch 9800

Re: can you download older reports form Digital River ?

Thanks, found it :smileywink: