If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

help: screenshots not showing on app world

Hi,

I released this app and just noticed it is not showing screenshots on app world (both device and web), the original files were JPG 375x640, any ideas ?, maybe a bug on app world ?, 

Thanks.

 

 

 

BovioSoft Games
Please use plain text.
Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: help: screenshots not showing on app world

How many days ago did you submit the images?
Please use plain text.
Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

Re: help: screenshots not showing on app world

I submited the images (and everything else) on wednesday, the app got approved the same day at night (yes, a surprising 1 day approval), but I posted the app for sale on thursday, then I noticed the images not appearing on the app world (web) and though it was temporal meanwhile the app got propagated, then yesterday at night they were still missing on app world (device and web).. a few hours ago I changed the images to png instead, but I have to wait until they are approved again :-/  don't know if that will fix it.. hope someone from RIM can look at this.

BovioSoft Games
Please use plain text.
Visitor
bumblebee_computing
Posts: 1
Registered: ‎04-30-2012
My Device: Playbook
My Carrier: N/A

Re: help: screenshots not showing on app world

I'm experiencing the same problem.
Please use plain text.
Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

Re: help: screenshots not showing on app world

Contact App World Team, I remember they said it was a bug when uploading JPEG images, and had to upload PNG instead.

BovioSoft Games
Please use plain text.