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BlackBerry® World™ Development

"Unable to update customer device info" message received when trying to download through the BlackBerry World Sandbox

by Retired on ‎04-11-2013 09:32 AM (2,529 Views)

Symptoms

After the latest server update of BlackBerry® World™ some vendors may see the following error message when attempting to download applications through the vendor account sandbox:
"Unable to update customer device info" 

 

This has not been reported for any scenarios outside of sandbox downloads, so it is not expected to be customer impacting.

Diagnosis

If using a BlackBerry® 10 device and attempting to download an application through the BlackBerry World sandbox using the following steps:

  1. Open BlackBerry World client on device
  2. From the application menu select "Settings"
  3. Select "Development Mode"
  4. Enter the content ID or SKU of the application within your vendor portal that you would like to download.

 

Should you receive the error "Unable to update customer device info"  then please follow the steps outlined in the "Solution" section of this article to perform a workaround which should help get past this error until an update to the BlackBerry World server is released with this issue resolved.

Solution

The workaround is to make an update to the "Screen Name" associated with your BlackBerry ID. Do perform this change:

  1. Open the settings application
  2. Select "BlackBerry ID"
  3. Select the "Edit" action item to bring up the edit screen
  4. Modify your "Screen Name" then click "Back" to save

 

You should now be able to continue downloading through the BlackBerry World sandbox

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