BlackBerry World

[Angryuser1000]

I am VERY angry that I cannot delete my credit card information from my "My World" account. This situation is ABSOLUTELY RIDICULOUS and is NOT ACCEPTABLE!

I have to use my BB for work. I will NEVER purchase a BB product for my personal use.

See below from the BlackBerry Knowledge Base at the BlackBerry Technical Solution Center:

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Unable to remove a credit card or PayPal account from the BlackBerry ID payment options

Article ID: KB24655

Type: Support Content

Last Modified: 03-29-2011

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Product(s) Affected:

BlackBerry® ID

BlackBerry App World™ for BlackBerry® smartphones

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Jump to: Overview | Environment | Resolution | Additional Information

Overview

Once a credit card or PayPal® account is associated in the BlackBerry ID payment options for use with BlackBerry App World, there is no method of removing that association.

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Environment

BlackBerry® App World™ storefront

BlackBerry® ID

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Resolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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Additional Information

The current credit card or PayPal account associated to the BlackBerry ID can be changed to a new card or account by updating the payment method. For more information on this, see KB23717.

[JSanders Resident Expert]

Correct, that's just the way it works. A credit card on file is required.

Sorry. RIM isn't the only vendor that works this way.

[Angryuser1000 · Accepted solution]

Quote: "Sorry. RIM isn't the only vendor that works this way."

No problem. I'll just ask my bank to change my credit card number. 

[JSanders Resident Expert]

There you go! Get creative.

[drob111]

Maybe so.  Amazon allows you to delete credit card information. 

This requirement with RIM is not going to endear them to customers.  With all the identity theft going on people are trying to protect their financial information.  You'd think  RIM would understand that.   It is totally rediculous and I hope they eventually reconsider this.

[mjsjka]

I agree

[hindenm]

dont chaqnge your credit card too much of a hastle. just chane your name and address to a false one, that way yor credit catd company wont verify the payment details

[htjiawi]

No wonder RIM is going down with this type of attitude from customer service

[JSanders Resident Expert]

Htjiawa, I am not customer service for RIM. This forum is not customer service. We are users just like you, but trying to help. For customer service, contact your mobile service provider.
Take care.

[habbitzz]

This is for everybody's safety, it would make the App World wide open for stolen credit cards etc. if people was able to change credit cards all the time.
By the way, Sony and their online gaming systems also works this way, cant really say that they are losing grounds to anyone... If you sell your device to some unknowns, just clear all info from your device first!