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New Contributor
atomleaf
Posts: 2
Registered: ‎05-10-2013
My Device: Curve 8520
Accepted Solution

Add Contact Pro app - Download Issue

Hi all,

 

I have BB curve 8520. Last week I purchased app "Add Contact Pro" on Blackberry World. After purchase and while downloading I received an error and the whole process stopped. The app did not download. I sent mail to the app developer thrice but no response.

 

Can anyone help me out of how to download again(i have already done purchase) ? 

 

Thanks

Atomleaf

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Add Contact Pro app - Download Issue

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.



For legacy (pre-BB10) Devices: 

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

      • KB24714 How to clear the BlackBerry App World cache


4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes). .

If step (4) does not happen as listed, then the clear cache did not work.



For BB10 devices:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list


After the Clear Cache, then to re-install the app, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
atomleaf
Posts: 2
Registered: ‎05-10-2013
My Device: Curve 8520

Re: Add Contact Pro app - Download Issue

Thank you very much

 

Atomleaf