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BlackBerry World

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New Contributor
silkkat50
Posts: 4
Registered: ‎04-07-2009
My Device: Not Specified

Anyone got the support email for blackberry app world???

Cant seem to find it anywhere and need to email them as iv paid for an game and its not been downloaded.... Its nowhere to be found. So if anyone could provide the email i need so that i can get in touch wth them that would be great.. Many thanks, Kat xxx
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New Member
jwsooner
Posts: 1
Registered: ‎04-07-2009
My Device: Not Specified

Re: Anyone got the support email for blackberry app world???

There should be an email address for the software provider in the order receipt you received when you paid.
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New Contributor
adpoth
Posts: 5
Registered: ‎04-06-2009
My Device: Not Specified

Re: Anyone got the support email for blackberry app world???

Good luck getting them to respond to emails. RIM won't respond, the developer (Windtrack)

won't respond. I'm trying to figure out how to get a refund. Good luck...

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New Contributor
Gabriel_Postole
Posts: 8
Registered: ‎04-15-2009
My Device: Not Specified

Re: Anyone got the support email for blackberry app world???

I have not found any e-mail address form RIM.. only this forums..

 

As for the game producer, they really have no fault on how rim is disrespecting us with this more then faulty app world of theirs.

 

-Gabriel 

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Regular Contributor
Posts: 57
Registered: ‎04-11-2009
My Device: Storm

Re: Anyone got the support email for blackberry app world???

I have been at this for some time now.  I have the same problem.  Do not buy anythin else until RIM straightens out this problem.  There is not a direct email address or phone number for customer support.  This is your only hope.  I am sure they will fix this and make good on any disputes but no one knows when.  I would keep up the pressure on them.
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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Anyone got the support email for blackberry app world???


thedman287 wrote:
There is not a direct email address or phone number for customer support.
No, but you have a contact form dedicated for the AppWorld / Billing Payment :

http://na.blackberry.com/eng/support/blackberryappworld.jsp (last line)

did you open a ticket over there ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Regular Contributor
Posts: 57
Registered: ‎04-11-2009
My Device: Storm

Re: Anyone got the support email for blackberry app world???

You can call blackberry customer support @ 877-255-2377 and ask to speak with someone about your problem.  You should be able to open a case there.  Whether they can solve your problem at this time is another story good luck!
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