App Issue

kbrow · ‎02-09-2013

Hi there

I purchased an APP on Feb 8th and it was asking for the licence code. I contacted mobidala (the company who created the APP) and I got the info. I had to do a security wipe as BBM was not working and I was advised to do the security wipe. When the phone came back up the APP was gone. I have contacted mobidala again and they said to contact you. Please help I want this APP but don't want to pay for it again!

Thanks

sdgardne · ‎11-28-2008

Hello,

First, to clarify:

kbrow wrote:

they said to contact you

This site is not a channel for any communications with, escalations to, nor support from BlackBerry for anything at all.

But, if you obtained this App via AppWorld, then to re-install, please see this KB:

KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

If anyone has been helpful to you, please show your appreciation by clicking the Likes Button

button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.

Join our BBM Channels (Beta)
BSCF General Channel PIN: C0001B7B4 Display/Scan Bar Code	Knowledge Base Updates PIN: C0005A9AA Display/Scan Bar Code

Welcome!

BlackBerry World

App Issue

Re: App Issue