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kbrow
Posts: 7
Registered: ‎02-09-2013
My Device: BBZ10
My Carrier: Rogers

App Issue

Hi there

 

I purchased an APP on Feb 8th and it was asking for the licence code. I contacted mobidala (the company who created the APP) and I got the info. I had to do a security wipe as BBM was not working and I was advised to do the security wipe. When the phone came back up the APP was gone. I have contacted mobidala again and they said to contact you. Please help I want this APP but don't want to pay for it again!

Thanks

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Hall of Famer II
sdgardne
Posts: 48,057
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App Issue

Hello,

 

First, to clarify:


kbrow wrote:

they said to contact you


This site is not a channel for any communications with, escalations to, nor support from BlackBerry for anything at all.

 

But, if you obtained this App via AppWorld, then to re-install, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

Cheers!


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