04-13-2010 07:45 PM
I purchased BeBuzz 2.x a while back. Today and upgrade to 3.x became available so I tried to purchase it. There was an error during the purchase and the upgrade failed with a popup saying to contact appworld support.
After restarting appworld, the myworld section says i have v3 installed but shows my old license code for v2.
I contacted appworld support (who linked me here for some reason).
So, appworld thinks I have v3 installed. I uninstalled, batt pull, back to appword redownload v3, but it downloads and installs v2.
I've uninstalled/reinstalled appworld and it still insists that I have v3 (but will only download v2).
Seems that my account needs to be reset and reverted back to v2 of BeBuzz so that I can try the upgrade again but I can't seem to get RIM to do this.
04-13-2010 09:14 PM
The behavior you are seeing unfortunately is what all customers of BeBuzz 2.x are currently seeing when trying to upgrade.
We have already contact AppWorld Developer Support about this but have yet to receive any response.
If AppWorld is not able to resolve this in a reasonable amount of time we can offer you an alternative upgrade option. Please contact our customer service at email@example.com.