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BlackBerry World

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Contributor
kenm47
Posts: 23
Registered: ‎10-07-2012
My Device: Bold 9780

App World Icon

I have just done an upgrade of my BB Appworld and the icon on my home page has dissappeared. I have deleted and reinstalled on three occasions doing hard reboot but my icon is still missing.

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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: App World Icon

Hello kenm47,

 

Sorry to hear you are experiencing an issue with locating your BlackBerry App World™ storefront icon.

 

Please verify that the icon is not hidden by pressing your menu button on the home screen and selecting show all. Also check your folders to see if the icon may have been accidentally moved.

 

If you are still unable to locate the icon, please reinstall the application by going to www.blackberry.com/appworld on your BlackBerry® smartphone Browser and reboot your device.

 

We hope this helps.

 

Thank you.


-FB


 


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Contributor
kenm47
Posts: 23
Registered: ‎10-07-2012
My Device: Bold 9780

Re: App World Icon

Thank you for your help I should have updated the post as I went to Crackberry and found the solution by reloading the previous version of app world it would seem that the version downloaded has known problems.

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: App World Icon

Thanks for the update kenm47.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!