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BenBissett
Posts: 17
Registered: ‎11-05-2012
My Device: 8520

App World Web Plugin

Hi,

 

Having trouble using the app world web plugin to download app from the app world from my mac to my phone.

 

I installed the plugin and the phone showed up on the sync page and I managed to add an app to the phone, since then when I try to sync I get the error:

 

App World Web Plugin Error

An error has occurred communicating with the BlackBerry App World Client. If you have content protection enabled on your device, please disable and try again.

 

I tried this on Mac #2 and the same thing happened, worked fine first time then the same error.

 

I checked that content protection wasn't on (running os 5) in security settings - encryption - disabled

 

Tried it on Mac #3 get the error message straight away.

 

Any ideas?

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: App World Web Plugin

Hi BenBisset,

 

Please see the following KB article regarding the issue you are having with the BlackBerry App World™ storefront. "AppWorld Web Plug-in Error appears when attempting to install applications from a computer" http://bbry.lv/KoUpez

 

Thanks.


-FS


 


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