BlackBerry World

[victoriacoultas]

I have probably changed a simple setting, but I have no idea why the App World has disappeared, my Blackberry Messenger is not working and I'm not receiving any emails. My blackberry bold crashed a few times over a weekend, not long ago, it seemed to only display a white screen. Since then I have been having problems. Please may someone dumb down an explanation of how to help!

[dwaynedm]

Hi,

Are your Data Services On?

Go to Options >Mobile Network and set Data Services to ON.

Also, try performing a Hard Reset. It usually solves most of the 'icon diasppearing' problems. Remove your battery for 30 seconds and then replace it.

Or you could simply go to www.blackberry.com/appworld and re-install Blackberry App World.

Let us know what happens.

[victoriacoultas]

My data services are on. Just tried to download the app world via my computer it wont let me, also wont let my on my phone.

Taken the battery out for 30 secs, when my phone turns on it says java script error.

Hmmm confused!

[dwaynedm]

What do you mean it won't let you download it?

Try downloading it from your Blackberry Browser, and tell me what error message pops up (if any).

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[victoriacoultas]

It says.... a communication failure has occurred. The server may be busy, please try again later. if the problem persists contact your service provider.

[dwaynedm]

Hey,

You also mentioned earlier that BBM and mail services are not working.

Go to Options> Advanced Options> Host Routing Table.

Press the Menu button and select 'Register Now'.

Let me know what happens!

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[victoriacoultas]

Hello, tried that a couple of times and nothing happens... it says registration message sent.

[dwaynedm]

Hey,

Did you receive a message in your main Messages saying that 'the handheld was registered' ?

Are you using BIS or BES?

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[victoriacoultas]

Hey,

Nope, no message. 

I have no idea if I'm using BIS or BES. So sorry, I'm useless!

[dwaynedm]

Hi again,

Does your Blackberry connect to your company's server(BES)? Or is it your own personal device(BIS)? 

Go to Manage Connections> Services Status> and see if the Blackberry Internet Service(BIS) or Blackberry Enterprise Server(BES) is connected or no.

No need to apologize, after all what's the Blackberry Support Community for? 

Let me know what happens!

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1. If any post helps you please click   below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!