BlackBerry World

[victoriacoultas]

BIS and BES both say connected to WI-FI.

:-)

[dwaynedm]

And yet no bbm or mail?

Switch OFF Wi-Fi, leaving the Mobile Network ON.

1. What happens to those settings now?

2. Does your Blackberry connect to your company's server(BES)? Or is it your own personal device(BIS)? 

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[victoriacoultas]

When the WI-FI is off, BES AND BIS are disconnected.
Its my own personal device.

[dwaynedm]

We've tried every possible way in my opinion! 

You should contact your service provider now. Since BIS is disconnected, it may indicate that you are no longer on your BIS plan, or it could be a problem at their end.

(Note: If your device was connected to your company's server, you would have to call the  BES admin)

Let me know what happens!

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1. If any post helps you please click   below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

[victoriacoultas]

Thank you for all your help!!!!

[dwaynedm · Accepted solution]

Please resolve your thread by marking the post "Solution?" which solved it for you! 

Anytime! 

[NNAMDI]

i have a similar problem. My app world disappeared from the home page. i've downloaded a new one and did a battery pull without success.