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New Contributor
RAlfieri
Posts: 8
Registered: ‎09-14-2009
My Device: Blackberry Bold 9700

Re: App World download stuck for days

UPDATE: I was finally able to rid myself of my AppWorld problems by nuking my BB Bold. Nothing I hate worse than having to waste hours wiping my handheld, then getting it back to where it was before the problems started.

 

Personally, I think it is ridiculous that just deleting and reinstalling AppWorld did not fix my problems. I even tried using a file explorer to figure out what to "zap" in order to get AppWorld to think it was starting over from scratch like a fresh install. No luck. The only think that worked was wiping the device.

 

How ridiculous is that?  :smileymad:

Rob Alfieri
Senior IT Consultant
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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: This kind of service is unacceptable


bobbyflay wrote:

These are support forums, right?  Or is this just self help? 


Just to answer this question...as stated at the top of each message list, these are user-to-user forums,  not user-to-RIM forums...

 

Best.


Occam's Razor nearly always applies when troubleshooting technology issues!
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jrtoves
Posts: 2
Registered: ‎09-15-2009
My Device: Not Specified

Re: This kind of service is unacceptable

I too had the problem with apps stuck at downloading. After 3 weeks of trying to locate a fix I finally found one that worked for my BB.

 

1. Open App World

 

2. Go to My World

 

3. Hold down the ALT key and press R-S-T, this will clear the application cache

 

3a. If your BB locks after issuing the cache clear, perform a battery pull reboot

 

This process cleared all "pending" downloads I had queued.

 

 

I hope this works for those of you who have pending downloads, like it worked for me.:smileyhappy:

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New Contributor
bobbyflay
Posts: 5
Registered: ‎09-08-2009
My Device: Not Specified

Re: This kind of service is unacceptable

@sdgardne

 

Thanks, I hadn't seen that.  I arrived here originally from a google search and bookmarked.  The URL "supportforums.blackberry.com" lead me to believe there was actual support here, from actual blackberry.

 

I read on another post here about contacting their tech support 1v1, but as stated in my last post, I'll leave that to someone who's paid to put up with that kind of treatment.  As I'm completely without a phone either way now, it'd be kinda pointless anyways.

 

Thanks for the responses everyone.  I hope someone finds the answer.

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azpir8king
Posts: 4
Registered: ‎09-10-2009
My Device: Not Specified

Re: This kind of service is unacceptable

If that fix works, thats great. Since I have  Storm, doe any one have an idea on how to complete the aforementioned key sequence with a touch screen?

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New Contributor
stides
Posts: 8
Registered: ‎09-15-2009
My Device: Not Specified

Re: This kind of service is unacceptable

I found this on crackberry.com forums:

 

"It works for me in my storm. Just pull up the keyboard, hold the alt button so it locks and then hit 34(

Those are the keys that type reset. Also I didn't know about this to reset the list, thanks!"

 

It worked for me as well.  The alt button is the button you hit to get to numbers.  Just hold it unit it goes to the number screen and has a lock on it. 

 

 http://forums.crackberry.com/f86/clear-app-world-cache-315042/#post3584266

 

 

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Contributor
FlipFlop_Girl
Posts: 12
Registered: ‎12-30-2008
My Device: Not Specified

Re: This kind of service is unacceptable

THANK YOU!!! Finally something that worked!!! :smileyvery-happy:
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New Contributor
azpir8king
Posts: 4
Registered: ‎09-10-2009
My Device: Not Specified

Re: This kind of service is unacceptable

JR and Stides....that worked. Awesome job!!!! Thanks. I will now remove the target from the wall that my Storm was aimed at. You have saved an innocent BB from some serious injury.
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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

AppWorld Stuck Pending Downloads -- Solution here!

[ Edited ]

Now this is what this Community is all about -- everyone helping each other! Thank you so much, jrtoves and stides...you deserve more kudos than I am presently allowed to give out! Excellent!


Edit -- changing subject so that others can find this solution...and including the solution here for quicker find by others. Please, though...do not kudo me...scroll up a few messages and kudo the real heros...jrtoves and stides...

 

Cheers!

 


Hi and Welcome to the Forums!

Another user has found a solution to this problem and posted it in these forums...it is to clear the application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and press "RST"

3b. For Storm -- Hold the num-lock ("!?123") button so it locks and then hit "34("

3a. If your BB locks after issuing the cache clear, perform a battery pull reboot

Hopefully it'll work for you! Good luck and let us know!

 

 

Message Edited by sdgardne on 09-15-2009 12:52 PM

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: This kind of service is unacceptable

Great work jrtoves and stides... thanks for posting those solutions.

 

kudos made!




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