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BlackBerry World

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Visitor
Leafy1324
Posts: 1
Registered: ‎08-22-2014
My Device: Bold 9900

App World error

"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" I have tried reinstalling, backing up and restoring, enabling TPS yet nothing works I am very upset with my Bold (9900 Bell Canada) I have searched the entirty of the internet and found 0 solutions at this point my phone is a useless waste of 60$ a month 

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: App World error

Hi and Welcome to the Community!

 

Let's start here please, to ensure that all of your Service Books and device registrations are correct with your mobile service Provider. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If any of that does not complete correctly, stop and contact your mobile service provider...those steps are required to complete correctly, if not then nothing else can be expected to function correctly.


 

 

Once you've done the above, then let's move to the already published remedy attempts...please review and try these, even if they seem redundant to what you have already tried (success of the above may well have cleared up an underlying issue, allowing now these remedies to work).

  • Article ID: KB28188 "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone
  • Article ID: KB29490 The error message "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again." occur when attempting to log into App World
  • Article ID: KB20031 "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" appears when BlackBerry App World is started

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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