Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Reply
New Contributor
borgan1988
Posts: 6
Registered: ‎11-07-2012
My Device: Blackberry Style 9670
My Carrier: Bell

App World icon disppear on V 4.0.0.64

Hi,

 

I just downloaded the new App world on V 4.0.0.63 and when i rebooted my device, icon disapear on my principal panel. What the...

 

-Icon is not hidden.

 

-App world is install.

 

Blackberry Style 9670

Bell

 

THX!

Please use plain text.
New Member
reykimosabe
Posts: 2
Registered: ‎11-08-2012
My Device: Blackberry Torch 9800
My Carrier: automotive

Re: App World icon disppear on V 4.0.0.64

Happened to me also... The same condition...
Please use plain text.
Contributor
ray_78
Posts: 10
Registered: ‎11-09-2012
My Device: blackberry torch 9800
My Carrier: djeezy

Re: App World icon disppear on V 4.0.0.64

Same thing here. What do we do?
Please use plain text.
BlackBerry Development Advisor
splashwire
Posts: 45
Registered: ‎10-19-2009
My Device: BlackBerry Bold 9930; LTE PlayBook; BlackBerry Z10
My Carrier: Bell

Re: App World icon disppear on V 4.0.0.64

Can you share the following information with us please?

 

1. The complete Device OS Version Number (so 6.X.X.X)

2. Device Type (with Model Number)

3. Can you confirm if you rebooted when the device asked you to please?

 

(Typing "myver" followed by a space in an email compose window will display the required information, for alternatively, you can also find this information if you go to "settings" > "about")

Please use plain text.
New Member
reykimosabe
Posts: 2
Registered: ‎11-08-2012
My Device: Blackberry Torch 9800
My Carrier: automotive

Re: App World icon disppear on V 4.0.0.64

Mine is 6.0.0.246
Torch 9800
Yes

But i downgraded it... So it's appear again, but i still wanna the new version of bb appworld
Please use plain text.
New Member
ravdeep85
Posts: 3
Registered: ‎11-09-2012
My Device: Bold - 9780
My Carrier: Airtel

Re: App World icon disppear on V 4.0.0.64

Same thing happened to me also, I upgraded my App World and icon disappeared.

 

Device OS: 6.0 Bundle 863

Device Type: Bold - 9780

Yes, I rebooted the deviced.

 

Please help me restoring the icon. I tried, uninstalling and reinstalling again but it's not working.

Please use plain text.
New Contributor
borgan1988
Posts: 6
Registered: ‎11-07-2012
My Device: Blackberry Style 9670
My Carrier: Bell

Re: App World icon disppear on V 4.0.0.64

My OS: 6.0.0.286

Blackberry Style 9670

Yes i rebooted

Please use plain text.
BlackBerry Development Advisor
splashwire
Posts: 45
Registered: ‎10-19-2009
My Device: BlackBerry Bold 9930; LTE PlayBook; BlackBerry Z10
My Carrier: Bell

Re: App World icon disppear on V 4.0.0.64

Thank you for sharing the inputs everyone. The engineering teams are actively looking into the problem.

 

If you haven't upgraded to the latest OS available for your device / carrier, kindly do so. This may be contributing to the problem. Also, please make sure that you back-up all the data _before_ you attempt to upgrade any software.

Please use plain text.
New Contributor
borgan1988
Posts: 6
Registered: ‎11-07-2012
My Device: Blackberry Style 9670
My Carrier: Bell

Re: App World icon disppear on V 4.0.0.64

All is up to date

Please use plain text.
BlackBerry Development Advisor
splashwire
Posts: 45
Registered: ‎10-19-2009
My Device: BlackBerry Bold 9930; LTE PlayBook; BlackBerry Z10
My Carrier: Bell

Re: App World icon disppear on V 4.0.0.64

Folks, The current workaround is to downgrade your AppWorld client to version v4.0.0.55. This can be done by visiting the following link in your browser

 

http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3

 

Please give this a try and let us know, how it went for you.

 

Please use plain text.