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New Contributor
eunicaxxx
Posts: 2
Registered: ‎10-23-2012
My Device: blackberry curve 9320
My Carrier: 447446284441
Accepted Solution

App World latest version of Blackberry ID update

[ Edited ]

To open my App world it says that it requires the latest version of the BlackBerry ID, so I pressed upate but it says the 'Software update was interrupted. Please try again.' So I turned my phone off and pressed update over and over again but nothing happens. My internet connection is great, my bbm and everything else works fine.

When I pressed close instead of update, here's what came up, BlackBerry Identity installaton failed. Please try again later. (80002)

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Contributor
ameysdhaygude
Posts: 20
Registered: ‎10-11-2011
My Device: Blackberry Bold 9000
My Carrier: Airtel

Re: App World latest version of Blackberry ID update

I'm also facing the same problem. it says " sorry, the software update server is unavailable, Please try again "

 

Retry doesnt work. Any solutions?

 

Regards


Amey

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New Member
happycat
Posts: 1
Registered: ‎10-27-2012
My Device: Bold 9900
My Carrier: Optus

Re: App World latest version of Blackberry ID update

Have you tried taking out the battery and putting it back in?

I know it sounds like quite a simple thing, but I had the same error message until doing so. I've now managed to complete the ID update.

Hope you figure out your BB issue soon!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App World latest version of Blackberry ID update

 


 

Happycat wrote : 

 

Have you tried taking out the battery and putting it back in?

I know it sounds like quite a simple thing, but I had the same error message until doing so. I've now managed to complete the ID update.

 


 

Hi happycat 

 

Welcome to BlackBerry Support Community Forums

 

EXACTLY ! I had also the same error when I did the update but Battery pull restart just after that error fix my problem.I don't know if it will solve  the issue for others but yes sometime Battery pull  fixes as in mine.

 

 

 

Prince

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New Contributor
eunicaxxx
Posts: 2
Registered: ‎10-23-2012
My Device: blackberry curve 9320
My Carrier: 447446284441

Re: App World latest version of Blackberry ID update

:Yes: I took the battery out a couple of times. It took a while before it updated successfully, but yeah, thanks! :Clap:

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Contributor
ameysdhaygude
Posts: 20
Registered: ‎10-11-2011
My Device: Blackberry Bold 9000
My Carrier: Airtel

Re: App World latest version of Blackberry ID update

Happycat, Prince,

i tries battery pull also, but it didnt work.

here is my case - I am using Blackberry bold 9000 & i recently upgraded from OS 4.6 to OS 5. i am not a BIS/BES user but "edge" user. Blackberry app world used to work on OS 4.6 with normal GPRS & it never required a BB data plan. i am not really sure whether BB data plan is required for app world to work.

Thanks for your input

Amey
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App World latest version of Blackberry ID update

 


ameysdhaygude wrote :

 

i tries battery pull also, but it didnt work.

here is my case - I am using Blackberry bold 9000 & i recently upgraded from OS 4.6 to OS 5. i am not a BIS/BES user but "edge" user. Blackberry app world used to work on OS 4.6 with normal GPRS & it never required a BB data plan. i am not really sure whether BB data plan is required for app world to work.

 


 

Hi ameysdhaygude

 

 

Look at this Article from  RIM's Knowledge Base regarding your confussion :

 

KB17659 : Minimum requirement for BlackBerry App World.

 

And if you are still unable to Update your BlackBerry ID you try it using Wi -Fi and try to update your BlackBerry ID ,to recover from this error follow those WORKAROUNDS within this Knowledge Base :

KB29613 : The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World.

 

 

 

Prince

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Contributor
ameysdhaygude
Posts: 20
Registered: ‎10-11-2011
My Device: Blackberry Bold 9000
My Carrier: Airtel

Re: App World latest version of Blackberry ID update

Prince,

my data plan supports blackberry browser. i tried workaround 2 & 3 but it did not work. now the only option pending is workaround option1. I'll try it & get back to you.

My version of Blackberry App world is 4.0.0.55

Thanks,

Amey
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Contributor
ameysdhaygude
Posts: 20
Registered: ‎10-11-2011
My Device: Blackberry Bold 9000
My Carrier: Airtel

Re: App World latest version of Blackberry ID update

Thanks a lot prince,

workaround 1 has worked. My bb id got updated on wifi.

app world is working now.

Thanks again.

Amey
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App World latest version of Blackberry ID update

Hi Amey 

 

 

                  You are most Welcome ...So enjoy BlackBerry App World with your BlackBerry Bold .:smileyvery-happy:

 

 

 

 

Prince

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

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