11-27-2012 04:49 PM
Good afternoon. I haven't been able to refresh my App World (126.96.36.199) list for almost a week now. When I try using Alt+rst or the "refresh" option inside App Wold I get "An error occured while updating your applicaiton list". Any suggestions?
11-27-2012 05:21 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
11-28-2012 10:56 AM
i have the same problem, did a reboot, installed apw again and still no result! any suggestions?
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If not, then please try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
Otherwise, you may want to contact your mobile service provider for formal support.
11-28-2012 11:04 AM
I would contact you carrier. There is a thread on the Crackbeery forum with a few people including myself having this issue. One memeber has a open ticket with RIM and the RIM employee suggested opening a ticket with your carrier and ask to have it escalated to RIM support.