BlackBerry World

[sectionsix]

Good afternoon. I haven't been able to refresh my App World (4.0.0.65) list for almost a week now. When I try using Alt+rst or the "refresh" option inside App Wold I get "An error occured while updating your applicaiton list". Any suggestions?

[sdgardne]

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

[manpn]

i have the same problem, did a reboot, installed apw again and still no result! any suggestions?

[sdgardne]

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manpn wrote:

i have the same problem, did a reboot, installed apw again and still no result! any suggestions?

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Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

---

If not, then please try this sequence:

1) Remove AppWorld from your BB

• KB10040 How to view or remove installed applications on a BlackBerry smartphone
• If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

• http://blackberry.com/appworld/download
• Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

Otherwise, you may want to contact your mobile service provider for formal support.

Good luck!

[sectionsix]

I would contact you carrier. There is a thread on the Crackbeery forum with a few people including myself having this issue. One memeber has a open ticket with RIM and the RIM employee suggested opening a ticket with your carrier and ask to have it escalated to RIM support.