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New Contributor
cinderella30oli
Posts: 9
Registered: ‎01-07-2013
My Device: curve 9300
My Carrier: vodacom

Re: App World password and security password

Hi .. I tried all of those steps it goes in to the I.d page to change the email settings but then goes straight back out to the appworld login page it won't let me change anything on the settings page. I'm really struggling :smileysad:
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World password and security password

I'm really confused about what you're trying to do now, and I'd like to help you get this resolved.

 

Have you changed your BlackBerryID to a new username and password, or still using the same old one with an unknown password?




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New Contributor
cinderella30oli
Posts: 9
Registered: ‎01-07-2013
My Device: curve 9300
My Carrier: vodacom

Re: App World password and security password

It won't let me change anything
Please use plain text.
JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World password and security password

cinderella30oli, please understand, I am trying to help you.

 

BUT, you must be clearer about what YOU are doing or intending to do.

 

Saying "it won't let me.." tells me nothing. What is it? Your AppWorld login, the BlackBerryID login, or what?

What are you trying to change.

 

IF you will please explain IN DETAIL what you're doing, and on what screen you're working on, very very likely we can help.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
cinderella30oli
Posts: 9
Registered: ‎01-07-2013
My Device: curve 9300
My Carrier: vodacom

Re: App World password and security password

I know I'm sorry its just frustrating. The link you sent told mw to go into the settings in blackberry and change the email thst the reset password goes to bit it starts loading that but them takes me straight back to the my world login every step that I try go through just takes me back to the login page. On which the email ... Myname @mobileemail.co.za does not work and I was so silly with my recovery question cause I couldn't remember the answer either . So I tried to change that email in the options settings like that link told me but it doesn't allow me to go into the settings.
Please use plain text.
JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World password and security password

OK.

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
cinderella30oli
Posts: 9
Registered: ‎01-07-2013
My Device: curve 9300
My Carrier: vodacom

Re: App World password and security password

How do I get a new I'd ?
Please use plain text.
JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World password and security password


cinderella30oli wrote:
How do I get a new I'd ?

go to www.bbid.com and create it




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.