BlackBerry World

[Mido2249]

I bought a game using app world and during the installation it failed but when I try to download it again it says uninstalled and there isn't any reinstall tab .

[prince2012]

Hi Mido2249,

Welcome,

On your home screen GO to Options > Device > then  Application Managment > On that screen scroll to see the application that you had installed previously if you can find it delete it . then perform a battery Pull Restart even if you can't see the installed application there, do it like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.Then have a try ,do let us know.

Good Luck

Prince

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[Mido2249]

This solution didn't work,first of all i didn't find it under application management and i did what you told me to do about the battery but still there isn't the reinstall tab.

[prince2012]

Hi Mido2249,

                        What is device OS version ? Have a look at this article of KB    How to view or remove installed applications on a BlackBerry smartphone .Go there and see if you can find the app you had purchased if it is there delete it or Go to My World in App World and see if it is listed there, after that perform a battery pull restart and try again

Good Luck

Prince

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[Mido2249]

The program is already uninstalled and in app world it says uninstalled but there isn't any reinstall tab.

[prince2012]

Hi Mido 2249,

                            As you told it is uninstalled so go to App world redownload that particular application and when asked  then put the credential that you had put while downloading and purchasing that Application for the first time. Try it and let us know.

Good Luck

Prince

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[sdgardne · Accepted solution]

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Mido2249 wrote:

The program is already uninstalled and in app world it says uninstalled but there isn't any reinstall tab.

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In addition, you might try to clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

• KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

[Mido2249]

Thank you Prince2012 but your steps didn't work,but sdgardne your steps all worked beautifully and I downloaded the app and it's now working beautifully.

ThanK YOU

[sdgardne]

You are most welcome...enjoy!

[prince2012]

Hi Mido2249,

                            Its good that it worked atlast, I am glad that Guru sdgardne spared his time and had shown the right way in solving your problem , we just try to help as much as we can cause we are of the same Community.

Good Luck

Prince

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.