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New Contributor
Mido2249
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900
Accepted Solution

App World purchase

I bought a game using app world and during the installation it failed but when I try to download it again it says uninstalled and there isn't any reinstall tab .
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: App World purchase

Hi Mido2249,

 

 

Welcome,

 

On your home screen GO to Options > Device > then  Application Managment > On that screen scroll to see the application that you had installed previously if you can find it delete it . then perform a battery Pull Restart even if you can't see the installed application there, do it like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.Then have a try ,do let us know.

 

Good Luck

 

Prince


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New Contributor
Mido2249
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900

Re: App World purchase

This solution didn't work,first of all i didn't find it under application management and i did what you told me to do about the battery but still there isn't the reinstall tab.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: App World purchase

Hi Mido2249,

 

                        What is device OS version ? Have a look at this article of KB    How to view or remove installed applications on a BlackBerry smartphone .Go there and see if you can find the app you had purchased if it is there delete it or Go to My World in App World and see if it is listed there, after that perform a battery pull restart and try again

 

 

Good Luck

 

Prince


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___________________________________________________________________________

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New Contributor
Mido2249
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900

Re: App World purchase

The program is already uninstalled and in app world it says uninstalled but there isn't any reinstall tab.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: App World purchase

Hi Mido 2249,

 

 

                            As you told it is uninstalled so go to App world redownload that particular application and when asked  then put the credential that you had put while downloading and purchasing that Application for the first time. Try it and let us know.

 

Good Luck

 

Prince


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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

 

___________________________________________________________________________

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: App World purchase


Mido2249 wrote:

The program is already uninstalled and in app world it says uninstalled but there isn't any reinstall tab.


In addition, you might try to clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Mido2249
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900

Re: App World purchase

Thank you Prince2012 but your steps didn't work,but sdgardne your steps all worked beautifully and I downloaded the app and it's now working beautifully.

 

ThanK YOU

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: App World purchase

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: App World purchase

Hi Mido2249,

 

 

                            Its good that it worked atlast, I am glad that Guru sdgardne spared his time and had shown the right way in solving your problem , we just try to help as much as we can cause we are of the same Community.

 

Good Luck

 

Prince


Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.