Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Reply
New Contributor
hedgeyles
Posts: 2
Registered: ‎11-01-2012
My Device: blackberry playbook
Accepted Solution

App world won't accept password

Hi, Hope someone can help us here. We have a password set on our playbook and when we use device manager it works fine. When we go to the app world and try and download something it asks for the user and password but constantly tells us the password is incorrect. we have changed the password to no avail. Any help would be gratefully received. Thanks.

Please use plain text.
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: App world won't accept password

Hey hedgeyles,

Welcome to the BlackBerry® Support Community Forums.

 

The user name and password BlackBerry® App World would be requesting is your BlackBerry® ID. To better assist you; what is the full error message you receive? 

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
hedgeyles
Posts: 2
Registered: ‎11-01-2012
My Device: blackberry playbook

Re: App world won't accept password

Hi Hatchback,
Thanks for getting back to us but we have managed to change the password again which seems to have resolved the problem.

Thanks

Hedgeyles
Please use plain text.