BlackBerry World

[jake7363]

Hello,

  I have a BB Torch 9800 w 6.0. I connected to AppWorld via USB. AppWorld showed I was connected, including available space (plenty). I purchased an app and clicked "Download". Another button on the following page said "Sync Now", which I also clicked. An error popped up saying that there was a problem connecting to AppWorld (???). After several attempts, including disconnecting and reloading appworld and reconnecting, I am still having the problem.

  My next attempt was to see if I could get the app directly via WiFi, but it was wanting me to pay again.

   Is there any way to get my app or am I just screwed (again)?

Thanks,

Jake

[sdgardne]

Hello!

Apologies for the delayed reply...but just in case your issue remains unresolved, I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

• KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!