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New Contributor
keron0531
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

what is BES? and yes it use to work fine before,I upgraded the bbm messenger to 7 and then it wasnt setting up so i did a clean install of the OS the bbm messenger is working now,i had to install it onto my phone via desktop,but now the only problem i having is with the app world
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Hall of Famer II
sdgardne
Posts: 47,725
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

[ Edited ]

Ahhhhh...those additional details are quite helpful indeed! Anything else you may have left out btw??? It's always easier to make educated guesses rather than WAGs....

I'd recommend you re-do the OS reload again. Something perhaps did not go correctly. You may also want to try a different OS package...while rare, there sometimes can be corruption in one.

Good luck!

 

PS -- BES is BlackBerry Internet Service, the corporate bit of using a BB with a company messaging system. Given what else you've said, I no longer consider this to be causal.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
keron0531
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

ok,i'll try but i reloaded it like about 4 times already between yesterday and today
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Hall of Famer II
sdgardne
Posts: 47,725
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

Ahhh...more details...given which...

 


 

You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

 


 

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
keron0531
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

yeah i have bbsak,i used it to wipe the phone at one point and to do a factory restore as well
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Hall of Famer II
sdgardne
Posts: 47,725
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

OK...then all I can think of is that tedious 6-step iterative process above.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
keron0531
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

will try it and keep you posted,thanks
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New Member
elciby
Posts: 1
Registered: ‎04-11-2013
My Device: Torch 9810
My Carrier: Rogers

Re: Apps not showing up / won't download

This worked for me! Thanks!!!

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