BlackBerry World

[zelda200]

I’m having trouble getting thru the blackberry app world setup. I just got a blackberry playbook for christmas and it went fine, but next it wants phone info and wont advance without it. I don't have a blackberry phone...AND... Why in the world would I have to pay for support for this issue ???

[Wolf359]

You don't have to pay for support.  You get 90 days free.  Give them a call at the number here:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

[JSanders Resident Expert]

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zelda200 wrote:

but next it wants phone info and wont advance without it.

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Where is this... it "wants phone info", what exactly is it asking?

[zelda200]

It says my device is not supported for 90 day free support

[zelda200]

It wants playbook info, phone info, update. It is the screen it sends me to for signing up for app world

[Wolf359]

Gotcha.  You can still try calling them.

What is asking you to pay?  I'm not familar with any screen like that.

[zelda200]

Dunno, not going to pay anything for this so didn't look. I'm thinking this is a web or design problem, not my product. I'm considering returning it now anyway due to not getting the support

[Wolf359]

Thats what I'm trying to figure out.  Are you getting that prompt from appworld?  You don't have to pay anything there.  Need a bit more detail to help narrow it down.  The toll free number to playbook support is 1-877-644-8410.  Did you call them?  This is the first I've heard about having to pay something.

[JSanders Resident Expert]

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zelda200 wrote:
It wants playbook info, phone info, update. It is the screen it sends me to for signing up for app world

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Zelda, WHAT phone info does it want? Please be specific, what question are you asked?

[zelda200]

It wants the blackberry phone that I don't own info model etc.... I'd post the link but it is only giving a white screen now. This is the first page setting up an app world account. I will call them tomorrow morning, thx for the number.