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New Contributor
zelda200
Posts: 7
Registered: ‎12-26-2012
My Device: blackberry playbook - p100 -64wf rdj21ww
My Carrier: none
Accepted Solution

Appworld setup

I’m having trouble getting thru the blackberry app world setup. I just got a blackberry playbook for christmas and it went fine, but next it wants phone info and wont advance without it. I don't have a blackberry phone...AND... Why in the world would I have to pay for support for this issue ???

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Appworld setup

You don't have to pay for support.  You get 90 days free.  Give them a call at the number here:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

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JSanders
Posts: 82,571
Likes: 22,623
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Appworld setup


zelda200 wrote:

but next it wants phone info and wont advance without it.


Where is this... it "wants phone info", what exactly is it asking?




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New Contributor
zelda200
Posts: 7
Registered: ‎12-26-2012
My Device: blackberry playbook - p100 -64wf rdj21ww
My Carrier: none

Re: Appworld setup

It says my device is not supported for 90 day free support
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New Contributor
zelda200
Posts: 7
Registered: ‎12-26-2012
My Device: blackberry playbook - p100 -64wf rdj21ww
My Carrier: none

Re: Appworld setup

It wants playbook info, phone info, update. It is the screen it sends me to for signing up for app world
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Appworld setup

[ Edited ]

Gotcha.  You can still try calling them.

What is asking you to pay?  I'm not familar with any screen like that.

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If your issue is resolved, please click the solution button on the resolution! :Balloon:
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New Contributor
zelda200
Posts: 7
Registered: ‎12-26-2012
My Device: blackberry playbook - p100 -64wf rdj21ww
My Carrier: none

Re: Appworld setup

Dunno, not going to pay anything for this so didn't look. I'm thinking this is a web or design problem, not my product. I'm considering returning it now anyway due to not getting the support
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Appworld setup

Thats what I'm trying to figure out.  Are you getting that prompt from appworld?  You don't have to pay anything there.  Need a bit more detail to help narrow it down.  The toll free number to playbook support is 1-877-644-8410.  Did you call them?  This is the first I've heard about having to pay something.

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________________________________________________________________
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JSanders
Posts: 82,571
Likes: 22,623
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Appworld setup


zelda200 wrote:
It wants playbook info, phone info, update. It is the screen it sends me to for signing up for app world

Zelda, WHAT phone info does it want? Please be specific, what question are you asked?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
zelda200
Posts: 7
Registered: ‎12-26-2012
My Device: blackberry playbook - p100 -64wf rdj21ww
My Carrier: none

Re: Appworld setup

It wants the blackberry phone that I don't own info model etc.... I'd post the link but it is only giving a white screen now. This is the first page setting up an app world account. I will call them tomorrow morning, thx for the number.
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