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Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10
Accepted Solution

At the Blackberry App store using BB bold 9900

Got my first BB bold 9900, went online with it, made to the App store, picked a freebie as a test, made to the Download button, pressed download button and it replies "no cached credentials Error ID: 40721" What the hell, where can I go from this point please!

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: At the Blackberry App store using BB bold 9900


robms wrote:

Got my first BB bold 9900, went online with it, made to the App store, picked a freebie as a test, made to the Download button, pressed download button and it replies "no cached credentials Error ID: 40721" What the hell, where can I go from this point please!



On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




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Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10

Re: At the Blackberry App store using BB bold 9900

Ah yes, I see it states - Not Connected, so how can I connect it as I've tried myself and the pamphlet provided isn't very informative. I've just downloaded the PDF Manual for 9900. This being my first Blackberry after having come from an old Windows Mobile OS lasting me 7 years.

 

I've been trying to translate the manuals' description of the problem and applying it to Phone and it took me to Location Settings which shows GPS settings, Location Aiding so I failed at that attempt.

 

Although I can access the Internet and the BB Apps World I can't download an app due to that message - Error ID: 40721

 

Could you help me sort it out in simpler terms?

 

P.S. Thanks for your prompt reply earlier.

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: At the Blackberry App store using BB bold 9900

Have you setup your BlackBerry ID? 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10

Re: At the Blackberry App store using BB bold 9900

I thought the forum details provided would be applicable for the Blackberry ID Services, anyway so I fixed that up I was able to get 3 apps and got 2 to work, good ratio I suppose, but I did so using the desktop software and the BB plugged to my computer but I still get the error message in question on BB smartphone when I tried to download apps using the smartphone on its own and unplugged, I doubt it but apart from the user, could it be the Model itself?

Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10

Re: At the Blackberry App store using BB bold 9900

In relation to a issue currently in discussion ( Error ID: 40721) Is there a subscription fee required to download paid apps or free apps using the BB bold 9900 when the device is disconnected from my computer? Just asking because I was unsuccessful disconnected but successful when it was connected to my computer. I went to the web site and logged in using BlackBerry ID but still I had to use my computer's browser to get apps and not the handheld device in any way.

 

Sorry about this part as I was supposed to add this question to the previous reply I sent to the support (JS)

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: At the Blackberry App store using BB bold 9900

There is no fee associated with the free applications for AppWorld.

 

I am confused about what you are describing as the issue... I asked a question above and I don't see that you've answered it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10

Re: At the Blackberry App store using BB bold 9900

Oh apologies, When I tried it I get a dialogue box saying - Unable to update BlackBerry ID account information while offline, but I can go online and visit websites using the phones browser.

 

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: At the Blackberry App store using BB bold 9900

So your WiFi connection is working, and your BIS account is not?

 

  • On your Manage Connections screen, click on the Services Status.

What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
robms
Posts: 19
Registered: ‎05-27-2012
My Device: Blackberry Q10

Re: At the Blackberry App store using BB bold 9900

It says, Connection:  Not Connected