BlackBerry World

[jmellon]

I purchased an app from App World.  An update to the app was released.  When I tried to download and install the update to the app, it told me the app couldn't be downloaded from the App World.  Contacted app support and they advised me to remove the app and reinstall it.  I removed the app.  When I went back to the App World to reinstall, I get the message "There were problems completing this purchase.  Please contact BlackBerry App World customer support. (Error Id: 3300)."

I cannot get past this point.  I have tried to clear the App World cache as instructed in another post.  I have restarted the device.  Nothing has worked so far. 

Any suggestions are welcome.  Thanks.

[sdgardne]

Hi there!

There are several things to try...some of what I put here will be redundant to your post...apologies in advance for that:

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Clear the application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Storm/Pearl -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

4a. If your BB locks after issuing the cache clear, perform a battery pull reboot

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Check your PayPal account -- log into it from a PC/browser and ensure that the credentials you use there are identical to those you use to log into MyWorld. Also ensure that the credit card you have attached to PayPal is current and valid.

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Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

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Remove and Reinstall AppWorld:

1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.

2) Do a Batt-Pull reboot as described above.

3) Get a new link and install a fresh copy of AppWorld

• http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download

• Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

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In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

1. Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > Delete
2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > BBKey > Delete
3. Use either your PC (via Mass Storage Mode) or your BB (via Media > BBKey > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
4. Use the AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

• http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

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Failing all of that, your next step is contacting RIM for support, to do that your inquiry needs to be sent as follows. Go to this URL:

• https://www.blackberry.com/CSOHelp/index.do?ft=generic

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. Be sure to also include the reason why you have exceeded your maximum allowable PIN associations to AppWorld (e.g., multiple RMA, warranty replacement, etc.). If you don't have an "Order Number" for that field, just use anything (e.g., "123456").

If the form responds telling you that your PIN is invalid, then please report that fact back here as there is a separate resolution path for that issue.

Cheers!

[jmellon]

Thanks for your help.  I have tried all of the suggestions you like and still have the problem.  I have sumbitted a help request to BlackBerry support.

[Zoki318]

I am having the same problem. I have tried to purchase the VQ CarFinder and I get this error. I have to it a ocuple times and each time I get error id 3300. I have confirmed my Paypal account works and I was logging in with the right credentials. I have tried to restart my device with a battery pull. I have deleted the App World software. I made sure I had a clear and strong signal. Still no luck. I don't know what to do now.

[sdgardne]

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Zoki318 wrote:

I am having the same problem. I have tried to purchase the VQ CarFinder and I get this error. I have to it a ocuple times and each time I get error id 3300. I have confirmed my Paypal account works and I was logging in with the right credentials. I have tried to restart my device with a battery pull. I have deleted the App World software. I made sure I had a clear and strong signal. Still no luck. I don't know what to do now.

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Hi and Welcome to the Forums!

If you've tried everything in this thread, then you should submit to RIM internal as discussed above.

Best.

[jmellon]

I have submitted the issue to RIM support as instructed and have had no response other than the autoresponse stating they received my request.  It has been over a week and I am not confident I am going to hear anything more from them. Any other suggestions? 

[Zoki318]

This was so not the answer that I wanted.

Thank you for asking your question about BlackBerry App World. Your question has been placed into the BlackBerry Support Community Forum where experts and BlackBerry Technical Advisors will be able to provide you a response.

Regards,
The BlackBerry Support Community Forums team

[sdgardne]

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Zoki318 wrote:

This was so not the answer that I wanted.

Thank you for asking your question about BlackBerry App World. Your question has been placed into the BlackBerry Support Community Forum where experts and BlackBerry Technical Advisors will be able to provide you a response.

Regards,
The BlackBerry Support Community Forums team

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Hi there!

That is the response you will get if you select anything other than exactly what I described above...AppWorld Billing/Payments is the only method to get your issue into internal RIM...all other selections indeed route back to these forums anonymously (as I described above)...

Give it another try using that specific selection.

Best.

[turtleboy133]

I am having the exact same issue (error 3300 when attempting to purchase the upgrade to BeWeather).  I followed all of the troubleshooting steps above (reinstalling app world, connecting via BBSAK to delete all COD files related to the app in question, etc) and continue to get this error.  Per your suggestion, I contacted Customer Support.  I just recieved the following email from [removed individuals name].  As you can see, Blackberry Customer Support was of absolutely no help.  I'm not sure what direction to go from here.  Any suggestions?

Thank you for contacting BlackBerry Customer Support.

To download BlackBerry App World, please visit:

http://na.blackberry.com/eng/services/appworld/

For technical support, please refer to the self-serve options on the BlackBerry App World Support Page:

http://na.blackberry.com/eng/support/blackberryappworld.jsp

Here you can access BlackBerry Answers, frequently-asked questions, BlackBerry 101 videos, a listing of related knowledge base articles, and more.

Note: For support with specific third-party applications purchased through BlackBerry App World, please contact the vendor directly.

Thank you again Brad for contacting us.

Sincerely,

[removed individuals name]

 

[sdgardne]

Hello turtleboy133,

Sorry, but I cannot tell specifically from your post some important details...so I must inquire...

When you initially contacted Customer Support via the methods documented above, did you first receive an automated email reply with a ticket number and other information? If you did not receive that, then I suspect that you may have submitted your inquiry via a different means and perhaps did not get into the proper RIM queue for support.

And, to be further clear, what you are attempting is not specifically related to the original intent of this thread, correct? This thread has to do with error 3300 when re-downloading a previously purchased app. Your issue is that you receive this error when you attempt to purchase a fee-based upgrade to your previously purchased app. The issues are slightly different...

Can you further check some other things for me?

1) Can you successfully purchase other apps via AppWorld?

2) If not, can you fully validate your PayPal account? Specifically, that all credit cards that are attached to the account are current and valid? Sometimes, when one is not, it can prevent purchases from completing through AppWorld.

Thanks!