BlackBerry World

[blaq-cherry]

Everything in my BB got wiped so now I have been trying to get into my BB protect account to restore the info I've lost but it says the password and email are not the same so now I've had to reset it, I got the link to reset but now the problem is that they want the answer to the security question which when I put I keep getting locked out for 15min. Is there another way around this??

[JSanders Resident Expert]

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password

Good luck.