10-05-2013 06:46 PM
Welcome to BlackBerry Support Forums
Please Check those Knowledge Base and try to reset your BlackBerry ID password.
KB26361 : How to change or reset a BlackBerry ID password.
KB28685 : How to reset the BlackBerry ID password using the password recovery question.
KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.
KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.
VIA | prince2012