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New Member
himynameiscookie
Posts: 2
Registered: ‎10-28-2012
My Device: Blackberry Curve 8520
My Carrier: Vodafone

Re: BB Messenger disappeared after update

Will that recover your contacts?
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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Messenger disappeared after update

Cookie, if you have backed up your BBM contacts either remotely or to your media card you will be able to restore them.




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New Member
surya123
Posts: 2
Registered: ‎12-10-2012
My Device: torch 9810
My Carrier: 9619063834

Re: BB Messenger disappeared after update

 
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New Member
surya123
Posts: 2
Registered: ‎12-10-2012
My Device: torch 9810
My Carrier: 9619063834

Re: BB Messenger disappeared after update

i tried doing that but it shows the requirements are not up to date. i am a torch 9800 user.

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Messenger disappeared after update


surya123 wrote:

i tried doing that but it shows the requirements are not up to date. i am a torch 9800 user.


...tried doing what?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
NazrinAzizova
Posts: 6
Registered: ‎12-09-2012
My Device: 9780 Bold
My Carrier: Kanada

Re: BB Messenger disappeared after update

Hi everyone! I wanna upgrade my BBM but I'm afraid that it will disappear.can you please tell me if there is a possibility that I will lost all the contacts and the icon will be lost? My phone details are:

BlackBerry® 9780
smartphone (3G, Wi-Fi)
v6.0.0.285, (Bundle 863, Platform 6.5.0.54)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.227D
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.2.1.40
www.blackberry.com
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.

Thank you beforehand!
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New Member
manujdogra
Posts: 1
Registered: ‎12-11-2012
My Device: Torch - 9800
My Carrier: Airtel

Re: BB Messenger disappeared after update

When I follow the instructions on the link provided above it says "Sorry, your device does not meet the system requirements that are needed to support BlackBerry Messenger."

Please help...
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New Member
ktrogers3466
Posts: 1
Registered: ‎12-12-2012
My Device: Torch 9850
My Carrier: Sprint

Re: BB Messenger disappeared after update

With my Torch, I had to go to Options > Device > Application Management to delete the BBM. The rest worked perfectly. Great help - even Sprint didn't know this!
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New Member
earshot
Posts: 1
Registered: ‎03-13-2013
My Device: Torch 9860
My Carrier: Bell

Re: BB Messenger disappeared after update

 

Finally solved, thank you.

I have the Torch 9860 and could not find the Options - Advanced - Applications folder you mentioned. I went straight to the link and downloaded BBM. It asked if I wished to "replace", I said yes and then it asked to reboot and I did. Contacts etc seem intact but I seemed to have lost BBM voice. At leat I have BBM back after almost 48 hours. Thank you. Most other suggestions were not "doable" on my device.

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Messenger disappeared after update

I don't understand why you would have lost the BBM Voice...  unless for some reason it downloaded an older version of BBM?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.