BlackBerry World

[robd_london]

I have a problem that BBM music which was working and is now giving a network error.

“unable to preview the media due to a network problem”

I am curious about this, as the following are working:

• My email
• Visits to websites
• Dropbox

I am running Bold 9900 on the UK GiffGaff network. I am running 7.1 Bundle 1149

So I feel that it is not a general network error my end.

I have tried rebooting my phone, and uninstalling and installing the software.

Any suggestions, I quite liked the idea of BBM Music, but there is the old weakness of a cloud service, that one is dependant on other systems working ok.

[robd_london]

Hi there,

A bit more testing and I got an interesting result...works on wifi and not on GiffGaff.

As my other data hungry apps work on GiffGaff, I wonder if they are blocking this traffic.

Pretty sure that it was working before :-(

Regards  Rob