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New Contributor
belinda253
Posts: 4
Registered: ‎11-09-2012
My Device: blackberry bold 9780
My Carrier: 9780
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BBW Upgrade 4.0.0.63

Hi. I had this update on my bb bold 9780 and aince I upgraded the installation, my bbw icon is gone! I do have the bbw version as per subject in the applications, but no icon. Nothing is hidden and my OS is up to date. Any help please?? Not sure if someone else also has this problem
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBW Upgrade 4.0.0.63

You're not alone, several are experiencing this issue.

 

Some users have had luck with this fix:

  • Go to Options > Advanced > Applications and scroll the AppWorld application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
  • Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
  • Finally, use your BlackBerry browser to go to www.blackberry.com/appworld and download/install the AppWorld application again.
  • After installation and possibly another reboot, check your homescreen or another folder, or Downloads folder for the application.

 




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New Contributor
belinda253
Posts: 4
Registered: ‎11-09-2012
My Device: blackberry bold 9780
My Carrier: 9780

Re: BBW Upgrade 4.0.0.63

I have done this procedure a few times already and still no icon...I have been struggling for 2 days now..
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBW Upgrade 4.0.0.63

RIM has released this Knowlege Base article on the issue:

 

Article ID: KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
belinda253
Posts: 4
Registered: ‎11-09-2012
My Device: blackberry bold 9780
My Carrier: 9780

Re: BBW Upgrade 4.0.0.63

Hi, I have checked and followed all the steps that is mentioned earliuer today twice. My bb has no updates I have also checked that a few times. Even whatsapp bombed out now.
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBW Upgrade 4.0.0.63

Belinda, you can download an older working version of AppWorld v4.0.0.55.

 

http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
belinda253
Posts: 4
Registered: ‎11-09-2012
My Device: blackberry bold 9780
My Carrier: 9780

Re: BBW Upgrade 4.0.0.63

Hi. This worked! Seems as though 4.0.0.63 has a problem or bug or something?
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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBW Upgrade 4.0.0.63

Yes some glitch only on specific device models and operating system releases.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.